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computer help desk outsourcing services
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e-tech is a help desk solution provider |
E-Tech Silicon Valley's help desk services are supported by in-depth computer systems, programming, electrical engineering, business management, Internet and Intranet development.
E-Tech Help desk service can provide:
Our Help Desk technical support solutions provide the mechanism to:
● Improve your overall computer utilization
● Improve customer satisfaction
● Furnish the complex computer support required by the distributed computing model
● EDO TSO is ready with the Help Desk support you need.Provide consistent customer support across all business areas and applications
● Reduce your computer related capital budget
● Help control your computer environment's total cost of ownership
our help Desk service solutions are based on proven engineering technologies and business methodologies.
Our help desk services cover a broad range of support solutions that include:
● Help Desk Consulting
● Customer satisfaction programs
● RMA support
● Pre and post sales support
● Assistance with custom/vertical and office productivity/utility applications
● Support for computer hardware, networking, Internet, wireless, dial-up, and DSL
● Equipment repair
● Customized web site support |
Pricing - One
of our expert Computer Consultants will travel to your location
and quickly solve your PC problems based on the following rates: |
Standard
Rates |
On-site Computer Repairs: 1 hour minimum, weekdays until 6 pm |
$74.99
flat rate ** |
Add a Device to an Existing Network: Install another computer, printer or/and other device plus expand your network.
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$74.99
flat rate ** |
Wireless/Wired Network Setup: Includes a router/firewall installation providing internet connectivity and file sharing to multiple PCs.
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$74.99/hr
flat rate ** |
PC Tune Up:Includes virus, spyware, windows update installation plus performance optimization.
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$89.99
flat rate ** |
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** Labor rates do not include shipping charges or parts charges. |
E-Tech Repair Terms and Conditions
At E-Tech we cannot take responsibility for the contents of your computer's hard disk unless arrangements for backup have been made. Regular hard disk backups are an important part of responsible computer ownership. We assume that prior to submitting your system for repair that you have backed up all your data. If you have not done so, please let us know and we will backup your hard disk for you as part of the repair service.
Warranty
We respect the warranty of the parts manufactured. All replacement parts we supply are covered solely by the manufacturers' warranties.
Pick-up & Delivery
We can arrange for next day equipment delivery or pick-up to and from our office for a fee ranging from $25-$50.
Payment
Repairs to business-owned equipment can be paid for using an authorized departmental charge number. Individuals may make payment with cash, check, Master card, Visa.
Equipment Pick Up Policy
Please be aware that we have a limited amount of space for storage, and as a result can not hold onto equipment longer than 30 days. If you do not pick up your equipment within 30 days from the completion of the work requested it will be sent away for recycling. We do our best to contact customers by phone or email, but in the event we are not able to reach you it is your responsibility to retrieve your equipment in a reasonable period of time. |
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  more clients list
E-Tech help desk experts use phone, e-mail, the Internet, Virtual Private Networking (VPN), and Fax to interact with customers and deliver a positive experience that builds long-term customer relationships. |
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