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   pack and ship

Please choose which lab you are sending your laptop to.

You are responsible for all shipping costs, taxes and duties to and from E-Tech Laptop Specialist
If you are local to one of our labs you are welcome to drop off and pickup your items.

Do you need service after hours? Call our Critical Response Team to arrange it.

2
Santa Clara
Office

E-Tech Laptop Specialist
3440 De La Cruz Blvd.
SANTA CLARA, CALIFORNIA
95054 USA

3
San Jose
Office

1584 Meridian Ave
SAN JOSE, CALIFORNIA
95125 USA

1
Saratoga
Office

E-Tech Laptop Specialist
14375 Saratoga Ave.
Suite 103
SARATOGA, CALIFORNIA
95070 USA

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Packing Instructions:

Please read the following important shipping instructions regarding
preparing your laptop/notebook and laptop/notebook accessories:

1. Properly packing your laptop is extremely important. As a general guideline, use a box with at least a 2" air gap between the laptop and the box on the top, bottom and sides of your laptop. Fill this air gap with packing popcorn, bubble
wrap, or similar protective material.


It is advisable to bubble wrap your laptop and then use protective popcorn to fill in the remainder of the air gap. The packing material should fill the entire air gap. Include your laptop battery and AC adapter in the box.


Sometimes one of these items can be the cause or have caused the error you may be experiencing. Also, when including the AC adapter, place the adapter on the side of the computer (not on top); this will prevent possible pressure on
the top of the box to crack the display on the laptop.

 

2. Adequate carrier insurance should be purchased to protect your equipment from damage during shipping. Note: Even if you insure an item with a carrier, if the item was not packed properly, you will not be able to obtain a claim from the carrier.
Please consult with your carrier on adequate packing tandards

.

3. There are many shipping alternatives for your laptop. You can call UPS, who will come to your home or business to pick up the laptop (residential pickups include an extra fee),
or you can drop your laptop off at the UPS shipping outlet. These outlets will have proper packing materials if you don't have them.

 

4. After receiving approval for the repair request, address and ship the laptop to the following address. Please be sure to include a copy of your repair request form in the box when you pack your laptop for shipping, so that we can easily identify
your laptop when it is received.

Pouring water on a laptop without worrying about it!
DC Power Jack
box1

 

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